Shipping policy

Shipping Policy

All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems outside your control.

Domestic Shipping Rates and Estimates

All orders within the continental United States ship free via UPS. Express shipping can be requested and additional fees will apply.

International Shipping

We offer international shipping to the following countries: Canada, UK, EU Countries and Mexico. International shipping is an additional flat rate of $30 USD.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support.elainekehew@gmail.com with your name and order number, and we will look into it for you.

We do not ship to P.O. Boxes.

Shipping to P.O. boxes

In the event that your order arrives damaged in any way, please email us as soon as possible at support.elainekehew@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support.elainekehew@gmail.com.